Snorkel at the Coral Reef, Visit Tulum Ruins and Cenotes

3-in-1 Discovery Combo Tour

From $116.10

"Awesome 3 in 1 trip!"

-

A wonderful time. Can’t believe how much fun and all we got to do in this trip. Nico and Tony were lots of fun.

Christian V

Snorkel at the Coral Reef, Visit Tulum Ruins and Cenotes

3-in-1 Discovery Combo Tour

From $116.10

"Awesome 3 in 1 trip!"

-

A wonderful time. Can’t believe how much fun and all we got to do in this trip. Nico and Tony were lots of fun.

Christian V

Cenote Exploring
Cenote Exploring
Family Friendly
Family Friendly
Jungle Hiking
Jungle Hiking
Ruin Exploring
Ruin Exploring
Snorkeling
Snorkeling

About this Tour:

Embark on an exciting journey through time and nature with our 3-in-1 Discovery Combo Tour. Start your day exploring the ancient Mayan city of Tulum, perched high on the cliffs overlooking the Caribbean Sea. Enjoy stunning views of the turquoise waters and sandy beaches that have attracted travelers for centuries.

Next, dive into the vibrant underwater world of the Mexican Caribbean on a thrilling snorkeling trip. Swim in clear waters filled with colorful fish, coral reefs, and fascinating rock formations. With amazing visibility, you’ll have unforgettable encounters with rays and other marine life.

Then, venture into the lush Yucatan jungle to discover a cenote, a natural sinkhole with crystal-clear water. Take a refreshing swim surrounded by towering rock formations, creating a magical atmosphere.

We complete our day with a delicious lunch featuring traditional tacos with various fillings. Savor the flavors and the essence of Mexican cuisine in every bite.

Join us for a day of adventure and exploration, where history and nature come together to create unforgettable experiences.

Tour Time Table

* Times can vary depending the conditions.

  • 06:00 AM
    - Pick up from the Cancun Area
  • 07:00 AM
    - Pick up from Riviera Maya
  • 08:30 AM
    - Pick up from Tulum area
  • 06:30 - 8:30 AM
    - Pick up from the Hotel Lobby in air-conditioned van.
  • 09:00 AM
    - Arrive at Archaeological Ruins of Tulum.
  • 11:00 AM
    - Arrival to Tulum Beach for snorkel activity.
  • 01:00 PM
    - Arrival to the cenote Park.
  • 01:10 PM
    - Guided tour and swim activity in the cenote.
  • 02:30 PM
    - Enjoy Mexican Taco Lunch
  • 04:00 PM
    - Transportation back to the Hotels.
Cancel up to 24 hs before your tour for a full refund.

100% refund will apply in the following cases:

  • If the service is canceled by the supplier. For example in case of bad weather and rescheduling
    is not possible. Due to illness, presenting a doctor's report.
  • If the cancellation is made at least 24 hours prior to the day of the tour.
  • If a date change is requested at least 24 hours prior to the date of the tour and a new date
    cannot be agreed upon.

50% refund will apply:

  • If the cancellation is made after 5pm (local time) the day before the tour.
  • If a date change is requested after 5pm (local time) on the day before the tour, and a new date
    cannot be agreed upon.

No refunds will apply:

  • If the client does not show on the date and time of the tour.

F.A.Qs:

What exactly are cenotes, and why are they so special in the Riviera Maya?

Cenotes are natural wonders found in the Yucatan Peninsula, essentially limestone caves filled with crystal-clear water. What makes them truly remarkable is their unique geological formation and the lush environment that surrounds them. In the Riviera Maya, snorkeling inside cenotes is a highly sought-after aquatic activity due to the unparalleled experience they offer.

Are there any safety precautions to take when visiting a cenote?

When visiting a cenote, it is important to follow the safety instructions provided by your tour guide or the cenote's staff. This include wearing a life jacket if you are not a strong swimmer, using provided safety equipment such as flashlights and watershoes, and not touching or disturbing any of the natural features or wildlife in the cenote.

Which cenotes will we have the opportunity to explore on this tour?

Our exclusive cenotes, nestled in the heart of the Riviera Maya, are known as Ix Balam and Yum Balam. When we first discovered these cenotes, we were captivated by the presence of both large and small jaguar footprints in the area. This remarkable sighting inspired us to name this pristine cenote region after this magnificent jaguar family.

What is the average water temperature in the cenotes?

The average water temperature of cenotes varies depending on the location and time of year. Most of the time, the water in cenotes is typically cool and refreshing, with temperatures ranging from around 70 to 80 degrees Fahrenheit (21 to 27 degrees Celsius). In some cases, the water may be warmer or colder, depending on factors such as the depth of the cenote and the surrounding air temperature.

Are the tortillas used for the tacos homemade?

Yes, indeed! Our tortillas are homemade, crafted with care and skill right here at our establishment. In fact, we invite you to witness the tortilla-making process firsthand, adding a unique and interactive element to your dining experience. Enjoy the aroma of freshly made tortillas as they're prepared to perfection, ensuring that each taco is served with the utmost freshness and authenticity.

Can the level of spiciness in the tacos be adjusted?

Absolutely! We understand that everyone has different preferences when it comes to spice levels. That's why we offer a range of salsas, from mild to hot, allowing you to customize the heat level of your tacos according to your taste. Simply add more or less hot salsa to your taco to suit your palate. We're here to ensure you enjoy every bite just the way you like it.

What sides or accompaniments are served with the tacos?

Our tacos are typically served with traditional Mexican dishes such as rice, beans, and a variety of salsas. These flavorful sides complement the tacos perfectly, enhancing your experience with authentic flavors and textures.

Do you offer vegetarian options on your taco menu?

Yes, we always provide vegetarian options on our taco menu. However, we recommend informing us of any dietary restrictions or preferences at the time of booking.

What types of tacos are typically available on your menu?

Our taco menu offers a diverse selection that may vary from day to day. Among our staple offerings are chicken tacos, such as the flavorful "tinga de pollo". Additionally, you can expect options like "cochinita pibil", tacos featuring nopal (cactus), ground beef, and more. With such a variety, there's always something to satisfy every taco craving!

What can I expect to see while snorkeling at the Tulum Reef?

While snorkeling at the Mesoamerican Barrier Reef, you can expect to see a wide variety of colorful and fascinating marine life. The reef is home to over 500 species of fish.  Some of the most seen species include parrotfish, angelfish, and pufferfish, as well as a variety of colorful corals and sponges. If you are lucky, you might spot rays and turtles too. Nevertheless, if you want to be sure to swim with green sea turtles, book one of our tours to Akumal, where turtle encounters are guaranteed. Snorkeling at the Mesoamerican Barrier Reef is a truly magical experience and is a must-do for anyone visiting the region

Is it necessary to wear a life vest during the snorkeling?

The use of a life vest, provided by us free of charge, is mandatory during any snorkel activity.

What’s the Mesoamerican barrier reef?

The Mesoamerican Barrier Reef is a coral reef system located off the coast of Mexico, Belize, Guatemala, and Honduras. It is the second-largest coral reef system in the world after the Great Barrier Reef in Australia, and is home to a diverse array of marine life. The reef stretches for more than 1,000 miles along the eastern coast of Central America, and is a popular destination for scuba diving and snorkeling. The Mesoamerican Barrier Reef is also an important economic resource for the region, providing livelihoods for local communities through tourism and fishing.

Are life vests available?

Yes, the life vest is part of the snorkeling equipment included and is mandatory.

What is the sea water temperature?

The swimming season in Cancun lasts from January to December, twelve months per year! 

Cancun water temperatures are always bathtub warm, varying from 75°F/ 23°C, 82°F / 28°C  in the winter months to 85°F /29°C in the summer months. Underwater visibility can reach up to an amazing 200 feet.

What if it’s raining?

Weather conditions can change. Rain can quickly come and go throughout the day. Always be prepared for rain! We monitor the weather conditions closely. We still go if it is raining, in fact this can add to the experience in many cases. Our guides are trained to make you the most comfortable.

Which rays can I see and are they dangerous?

We have 4 types of rays in the Caribbean Sea: stingrays, eagle rays, mobula rays and manta rays. The most seen is the stingray, followed by the eagle ray.

Rays in the Caribbean aren’t dangerous and only attack in self-defense, injecting a very painful, but not deadly, venom. So far, there are no known cases of humans being attacked by rays in this region.

Can I wear glasses during the snorkeling?

You cannot wear prescription glasses under goggles or masks. You can use contact lenses; we offer snorkel masks with pulge valves which makes you able to eliminate water without having to remove your mask.
We also offer prescription masks with no extra cost (available from-1 to -6). Please make reservations for this service at your booking or at least 24 hours before the service starts.

Do i need previous experience to snorkel?

No, you don’t need any previous experience to snorkel, but it is important that you can swim independently and that you are comfortable in the water. If you don’t feel safe enough, you can also use our safety buoy to float, our guides take them on all our snorkeling excursions.

What is snorkeling?

Snorkeling is swimming with fins, a mask, and a tube called a snorkel that allows you to have your face down in the water and still breathe.

What to wear to Tulum ruins?

There is not any protection from sun or rain while walking around. It is usually hot walking around, so comfortable clothes, shoes, sunscreen, hat, glasses, and water are all good things to keep in mind. We offer, free of charge, umbrellas to protect you from the sun and rain in case of. 

How long does it take to see Tulum ruins?

The Tulum ruins are not that big. We take you on a 45-minute guided excursion to go through the Tulum ruins. After that you can use 15-20 minutes to go your own and take your pictures.

What happened to the Mayans in Tulum?

Tulum was one of the last cities built and inhabited by the Maya; it was at its height between the 13th and 15th centuries and managed to survive about 70 years after the Spanish began occupying Mexico. By the end of the 16th century, the site was abandoned. Tulum was abandoned as European diseases and epidemics decimated the population. Archaeologists have evidence that the population was killed off by the Spaniards when they introduced Old World diseases into the area as a way to destroy the native population.

How did Tulum get its name?

The original name of Tulum was Zamá, which in the ancient Mayan language means "dawn”. Tulum was an important walled city that in ancient times was used as a port for an extensive commercial network since the terrestrial and maritime routes of the ancient Mayan people converged here.

Do you pick me up from my Airbnb or Private residence?

Yes, we will happily schedule your pickup from your Airbnb or Private Excursion. As soon as you arrive at your destination let us know your exact location. For some locations, we have special nearby meeting points.

Can I be dropped off at another hotel or location?

Please ask our Ocean Tours Team before booking if you want to be dropped off at another location. We will try our best to accommodate your request. We cannot take luggage like suitcases and backpacks on our coach excursion. We can accommodate you on our Private Excursion.

How safe are my belongings whilst on the trip?

We take all the precautions we can to make sure your belongings are safe; our guides will recommend the places where you can leave your belongings safely. Please take in mind that we can only take small bags with personal items you need on the excursion. In our coach, we cannot take suitcases or backpacks.  If you need to move from one hotel to the other on the day of your excursion a Private Trip will be perfect for you.

I have special dietary requirements – will they be catered for?

Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information to our provider. We offer vegetarian and gluten-free options without any cost, but please let us know, as we need to know this at least 24 hours before the excursion starts.

Which language does my guide speak?

All our guides speak English and Spanish. 

We also have international staff, and we can offer our excursions on specific days with other languages like German, French, Italian Dutch, Polish, and Russian. If you want another language guide, please contact our customer service.  Spanish and English language is always available.

Can I skip the transportation and take my own car?

Although we recommend our hassle-free transportation from your hotel or Airbnb you can take your car and leave the car at a meeting point. In between the activities, we will take you with our transportation and after the excursion, we bring you back to the car. Please take note that parking fees are not included. Please contact our customer service if you want to bring your own car.

How many people can sign up for an excursion?

In our excursions, we create small groups so that you can enjoy the freedom of movement and be able to interact closely with your surroundings, as well as so that you can receive more personalized attention from our guides. This small size ensures that your group will not encroach on your personal experience. Most of our transportations fits 12 persons but some of our excursions involve boat trips, which may have specific capacity limitations.

May I tip the driver and guide? Is it obligatory?

Although not obligatory, it's standard practice in Mexico, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals have been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

Can people with disabilities participate in the excursion?

Our existing itineraries are not specifically designed for travelers with disabilities, but that doesn’t mean you will not be able to enjoy one of our small group excursions – it’s largely dependent on your specific needs and the location you wish to visit.

Some destinations are better suited for travelers with disabilities than others. Many destinations we visit lack accessible public infrastructure or facilities designed to accommodate travelers with disabilities, but we will do our best to arrange suitable alternatives where possible.  

You may also prefer to speak to our Customer Service and arrange a customized itinerary to suit your needs.

Do you offer photos from the snorkeling excursion?

Of course! On most of our tours, professional photographer will do their best to make your day with Ocean Excursions as memorable as possible. They carry top-quality (underwater) cameras and take high-resolution photos of both participants and their surroundings. You can view the pictures after your excursion and decide if you want to purchase them. The images are sold as a package, where you receive access to all the photos taken by your guide and our "Best Ocean Tours Excursions" collection folder, all of which will be made available to you via a link . The price for the photo package depends on the group size of your booking. For 2 persons the package is $66 USD and for 6 persons the package is $106 USD. Private Tours have different pricing depending on your group size  and tour. 

Can I take my (underwater) camera to the excursion?

You are free to take your own photos or video on tour with us, but we ask, while snorkeling, that your equipment is attached to your body in one way or another, for example with a wrist band. We do however not advise that you take your phone in a waterproof case, because it is generally not possible to operate it whilst doing the activities. At all archeological sites non-professional cameras are permitted at no cost. Video cameras GoPro tablets and selfie sticks have a charge which is paid directly at the box office upon entry. The use of professional photography equipment is strictly prohibited - including tripods. 

We do not take any responsibility of lost or damage photography gear that may happen on tour with us.

Can I pay for a reservation in someone else’s name?

Yes. For your protection and security, we will request a copy of your identification and a copy of the credit card with which you made the payment. You can send this by email to info@oceantoursmexico.com or we will ask for it when you board our tour.

I think I made the payment, but I do not receive your confirmation. What should I do?

Usually, if confirmation does not arrive, first: Look first in your UNWANTED email folder (SPAM), if you do not find our confirmation in that folder, you probably have misplaced/misspelled your email. In this case, contact us and we will help you solve it.  

What if the trip I have my heart set on is sold out?

Sometimes, it happens that our tours are sold out. Especially during high seasons and holidays. Just because a tour is sold out doesn’t mean you are out of options for taking the trip of your dreams. If we can make it happen, we will. Please call our Customer Service at +52 984 206 1444. They will try to accommodate your request or let you know about newly added departure dates that might work with your schedule.

What is your cancellation policy?

We understand that plans change. That’s why, when you book with us, you have the flexibility to change your travels and re-book when it suits you. Change or cancel your travel plans up to 24 hours before departure, with no fees.  Cancellation requests made within 24 hours of the departure date/time may not receive a refund.

Why should I book now?

We advise you to book our tours now as we have many requests! The number of participants in each excursion is limited. Discounts will only be available for early bookings.

Can I take a tour with a larger group than the website allows me to book at once?

All of our tours have their own limits when it comes to the number of people they can accommodate. If your group is larger than the allowed number on our website for a specific tour, please contact our customer service team to find a suitable option for your group. They will be able to help you arrange the perfect trip for your group, regardless of size.

 

Can I make a telephone reservation?

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 20% of the total cost of the reservation.

How can I pay?

We have various payment options:

You can pay for the service completely by Credit or debit card or

PayPal (This is very simple and only takes a minute).

You can also pay us only a 20% deposit to confirm your reservation. The balance due can be paid directly to our guide in cash (USD, MXN, EURO) or with a credit card. 

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

How do I know you are a legitimate company?

We have been in the business for more than 16 years. Thousands of people have now taken our excursions.

You can read the thousands of verified traveler reviews on our website, and on other 3rd party sites, like TripAdvisor, Google, Facebook. You can also just call us anytime and speak to one of our friendly members of staff!

We also invite you to have a look at and engage with our Social Media pages:

https://twitter.com/OceanExcursionsMexic
https://www.facebook.com/OceanExcursions
https://www.instagram.com/oceanexcursionsmexico/

About Cenotes
What exactly are cenotes, and why are they so special in the Riviera Maya?

Cenotes are natural wonders found in the Yucatan Peninsula, essentially limestone caves filled with crystal-clear water. What makes them truly remarkable is their unique geological formation and the lush environment that surrounds them. In the Riviera Maya, snorkeling inside cenotes is a highly sought-after aquatic activity due to the unparalleled experience they offer.

Are there any safety precautions to take when visiting a cenote?

When visiting a cenote, it is important to follow the safety instructions provided by your tour guide or the cenote's staff. This include wearing a life jacket if you are not a strong swimmer, using provided safety equipment such as flashlights and watershoes, and not touching or disturbing any of the natural features or wildlife in the cenote.

Which cenotes will we have the opportunity to explore on this tour?

Our exclusive cenotes, nestled in the heart of the Riviera Maya, are known as Ix Balam and Yum Balam. When we first discovered these cenotes, we were captivated by the presence of both large and small jaguar footprints in the area. This remarkable sighting inspired us to name this pristine cenote region after this magnificent jaguar family.

What is the average water temperature in the cenotes?

The average water temperature of cenotes varies depending on the location and time of year. Most of the time, the water in cenotes is typically cool and refreshing, with temperatures ranging from around 70 to 80 degrees Fahrenheit (21 to 27 degrees Celsius). In some cases, the water may be warmer or colder, depending on factors such as the depth of the cenote and the surrounding air temperature.

About Mexican Taco Lunch
Are the tortillas used for the tacos homemade?

Yes, indeed! Our tortillas are homemade, crafted with care and skill right here at our establishment. In fact, we invite you to witness the tortilla-making process firsthand, adding a unique and interactive element to your dining experience. Enjoy the aroma of freshly made tortillas as they're prepared to perfection, ensuring that each taco is served with the utmost freshness and authenticity.

Can the level of spiciness in the tacos be adjusted?

Absolutely! We understand that everyone has different preferences when it comes to spice levels. That's why we offer a range of salsas, from mild to hot, allowing you to customize the heat level of your tacos according to your taste. Simply add more or less hot salsa to your taco to suit your palate. We're here to ensure you enjoy every bite just the way you like it.

What sides or accompaniments are served with the tacos?

Our tacos are typically served with traditional Mexican dishes such as rice, beans, and a variety of salsas. These flavorful sides complement the tacos perfectly, enhancing your experience with authentic flavors and textures.

Do you offer vegetarian options on your taco menu?

Yes, we always provide vegetarian options on our taco menu. However, we recommend informing us of any dietary restrictions or preferences at the time of booking.

What types of tacos are typically available on your menu?

Our taco menu offers a diverse selection that may vary from day to day. Among our staple offerings are chicken tacos, such as the flavorful "tinga de pollo". Additionally, you can expect options like "cochinita pibil", tacos featuring nopal (cactus), ground beef, and more. With such a variety, there's always something to satisfy every taco craving!

About Snorkel at the Reef (3-in-1)
What can I expect to see while snorkeling at the Tulum Reef?

While snorkeling at the Mesoamerican Barrier Reef, you can expect to see a wide variety of colorful and fascinating marine life. The reef is home to over 500 species of fish.  Some of the most seen species include parrotfish, angelfish, and pufferfish, as well as a variety of colorful corals and sponges. If you are lucky, you might spot rays and turtles too. Nevertheless, if you want to be sure to swim with green sea turtles, book one of our tours to Akumal, where turtle encounters are guaranteed. Snorkeling at the Mesoamerican Barrier Reef is a truly magical experience and is a must-do for anyone visiting the region

Is it necessary to wear a life vest during the snorkeling?

The use of a life vest, provided by us free of charge, is mandatory during any snorkel activity.

What’s the Mesoamerican barrier reef?

The Mesoamerican Barrier Reef is a coral reef system located off the coast of Mexico, Belize, Guatemala, and Honduras. It is the second-largest coral reef system in the world after the Great Barrier Reef in Australia, and is home to a diverse array of marine life. The reef stretches for more than 1,000 miles along the eastern coast of Central America, and is a popular destination for scuba diving and snorkeling. The Mesoamerican Barrier Reef is also an important economic resource for the region, providing livelihoods for local communities through tourism and fishing.

About Snorkeling
Are life vests available?

Yes, the life vest is part of the snorkeling equipment included and is mandatory.

What is the sea water temperature?

The swimming season in Cancun lasts from January to December, twelve months per year! 

Cancun water temperatures are always bathtub warm, varying from 75°F/ 23°C, 82°F / 28°C  in the winter months to 85°F /29°C in the summer months. Underwater visibility can reach up to an amazing 200 feet.

What if it’s raining?

Weather conditions can change. Rain can quickly come and go throughout the day. Always be prepared for rain! We monitor the weather conditions closely. We still go if it is raining, in fact this can add to the experience in many cases. Our guides are trained to make you the most comfortable.

Which rays can I see and are they dangerous?

We have 4 types of rays in the Caribbean Sea: stingrays, eagle rays, mobula rays and manta rays. The most seen is the stingray, followed by the eagle ray.

Rays in the Caribbean aren’t dangerous and only attack in self-defense, injecting a very painful, but not deadly, venom. So far, there are no known cases of humans being attacked by rays in this region.

Can I wear glasses during the snorkeling?

You cannot wear prescription glasses under goggles or masks. You can use contact lenses; we offer snorkel masks with pulge valves which makes you able to eliminate water without having to remove your mask.
We also offer prescription masks with no extra cost (available from-1 to -6). Please make reservations for this service at your booking or at least 24 hours before the service starts.

Do i need previous experience to snorkel?

No, you don’t need any previous experience to snorkel, but it is important that you can swim independently and that you are comfortable in the water. If you don’t feel safe enough, you can also use our safety buoy to float, our guides take them on all our snorkeling excursions.

What is snorkeling?

Snorkeling is swimming with fins, a mask, and a tube called a snorkel that allows you to have your face down in the water and still breathe.

About Tulum
What to wear to Tulum ruins?

There is not any protection from sun or rain while walking around. It is usually hot walking around, so comfortable clothes, shoes, sunscreen, hat, glasses, and water are all good things to keep in mind. We offer, free of charge, umbrellas to protect you from the sun and rain in case of. 

How long does it take to see Tulum ruins?

The Tulum ruins are not that big. We take you on a 45-minute guided excursion to go through the Tulum ruins. After that you can use 15-20 minutes to go your own and take your pictures.

What happened to the Mayans in Tulum?

Tulum was one of the last cities built and inhabited by the Maya; it was at its height between the 13th and 15th centuries and managed to survive about 70 years after the Spanish began occupying Mexico. By the end of the 16th century, the site was abandoned. Tulum was abandoned as European diseases and epidemics decimated the population. Archaeologists have evidence that the population was killed off by the Spaniards when they introduced Old World diseases into the area as a way to destroy the native population.

How did Tulum get its name?

The original name of Tulum was Zamá, which in the ancient Mayan language means "dawn”. Tulum was an important walled city that in ancient times was used as a port for an extensive commercial network since the terrestrial and maritime routes of the ancient Mayan people converged here.

General Tour Questions
Do you pick me up from my Airbnb or Private residence?

Yes, we will happily schedule your pickup from your Airbnb or Private Excursion. As soon as you arrive at your destination let us know your exact location. For some locations, we have special nearby meeting points.

Can I be dropped off at another hotel or location?

Please ask our Ocean Tours Team before booking if you want to be dropped off at another location. We will try our best to accommodate your request. We cannot take luggage like suitcases and backpacks on our coach excursion. We can accommodate you on our Private Excursion.

How safe are my belongings whilst on the trip?

We take all the precautions we can to make sure your belongings are safe; our guides will recommend the places where you can leave your belongings safely. Please take in mind that we can only take small bags with personal items you need on the excursion. In our coach, we cannot take suitcases or backpacks.  If you need to move from one hotel to the other on the day of your excursion a Private Trip will be perfect for you.

I have special dietary requirements – will they be catered for?

Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information to our provider. We offer vegetarian and gluten-free options without any cost, but please let us know, as we need to know this at least 24 hours before the excursion starts.

Which language does my guide speak?

All our guides speak English and Spanish. 

We also have international staff, and we can offer our excursions on specific days with other languages like German, French, Italian Dutch, Polish, and Russian. If you want another language guide, please contact our customer service.  Spanish and English language is always available.

Can I skip the transportation and take my own car?

Although we recommend our hassle-free transportation from your hotel or Airbnb you can take your car and leave the car at a meeting point. In between the activities, we will take you with our transportation and after the excursion, we bring you back to the car. Please take note that parking fees are not included. Please contact our customer service if you want to bring your own car.

How many people can sign up for an excursion?

In our excursions, we create small groups so that you can enjoy the freedom of movement and be able to interact closely with your surroundings, as well as so that you can receive more personalized attention from our guides. This small size ensures that your group will not encroach on your personal experience. Most of our transportations fits 12 persons but some of our excursions involve boat trips, which may have specific capacity limitations.

May I tip the driver and guide? Is it obligatory?

Although not obligatory, it's standard practice in Mexico, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals have been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

Can people with disabilities participate in the excursion?

Our existing itineraries are not specifically designed for travelers with disabilities, but that doesn’t mean you will not be able to enjoy one of our small group excursions – it’s largely dependent on your specific needs and the location you wish to visit.

Some destinations are better suited for travelers with disabilities than others. Many destinations we visit lack accessible public infrastructure or facilities designed to accommodate travelers with disabilities, but we will do our best to arrange suitable alternatives where possible.  

You may also prefer to speak to our Customer Service and arrange a customized itinerary to suit your needs.

Do you offer photos from the snorkeling excursion?

Of course! On most of our tours, professional photographer will do their best to make your day with Ocean Excursions as memorable as possible. They carry top-quality (underwater) cameras and take high-resolution photos of both participants and their surroundings. You can view the pictures after your excursion and decide if you want to purchase them. The images are sold as a package, where you receive access to all the photos taken by your guide and our "Best Ocean Tours Excursions" collection folder, all of which will be made available to you via a link . The price for the photo package depends on the group size of your booking. For 2 persons the package is $66 USD and for 6 persons the package is $106 USD. Private Tours have different pricing depending on your group size  and tour. 

Can I take my (underwater) camera to the excursion?

You are free to take your own photos or video on tour with us, but we ask, while snorkeling, that your equipment is attached to your body in one way or another, for example with a wrist band. We do however not advise that you take your phone in a waterproof case, because it is generally not possible to operate it whilst doing the activities. At all archeological sites non-professional cameras are permitted at no cost. Video cameras GoPro tablets and selfie sticks have a charge which is paid directly at the box office upon entry. The use of professional photography equipment is strictly prohibited - including tripods. 

We do not take any responsibility of lost or damage photography gear that may happen on tour with us.

Reservations
Can I pay for a reservation in someone else’s name?

Yes. For your protection and security, we will request a copy of your identification and a copy of the credit card with which you made the payment. You can send this by email to info@oceantoursmexico.com or we will ask for it when you board our tour.

I think I made the payment, but I do not receive your confirmation. What should I do?

Usually, if confirmation does not arrive, first: Look first in your UNWANTED email folder (SPAM), if you do not find our confirmation in that folder, you probably have misplaced/misspelled your email. In this case, contact us and we will help you solve it.  

What if the trip I have my heart set on is sold out?

Sometimes, it happens that our tours are sold out. Especially during high seasons and holidays. Just because a tour is sold out doesn’t mean you are out of options for taking the trip of your dreams. If we can make it happen, we will. Please call our Customer Service at +52 984 206 1444. They will try to accommodate your request or let you know about newly added departure dates that might work with your schedule.

What is your cancellation policy?

We understand that plans change. That’s why, when you book with us, you have the flexibility to change your travels and re-book when it suits you. Change or cancel your travel plans up to 24 hours before departure, with no fees.  Cancellation requests made within 24 hours of the departure date/time may not receive a refund.

Why should I book now?

We advise you to book our tours now as we have many requests! The number of participants in each excursion is limited. Discounts will only be available for early bookings.

Can I take a tour with a larger group than the website allows me to book at once?

All of our tours have their own limits when it comes to the number of people they can accommodate. If your group is larger than the allowed number on our website for a specific tour, please contact our customer service team to find a suitable option for your group. They will be able to help you arrange the perfect trip for your group, regardless of size.

 

Can I make a telephone reservation?

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 20% of the total cost of the reservation.

How can I pay?

We have various payment options:

You can pay for the service completely by Credit or debit card or

PayPal (This is very simple and only takes a minute).

You can also pay us only a 20% deposit to confirm your reservation. The balance due can be paid directly to our guide in cash (USD, MXN, EURO) or with a credit card. 

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

How do I know you are a legitimate company?

We have been in the business for more than 16 years. Thousands of people have now taken our excursions.

You can read the thousands of verified traveler reviews on our website, and on other 3rd party sites, like TripAdvisor, Google, Facebook. You can also just call us anytime and speak to one of our friendly members of staff!

We also invite you to have a look at and engage with our Social Media pages:

https://twitter.com/OceanExcursionsMexic
https://www.facebook.com/OceanExcursions
https://www.instagram.com/oceanexcursionsmexico/

What to Bring:

  • Non-disposable bottle or thermo

    Bring your own non-disposable bottle or thermos to comply with environmental regulations and enjoy an eco-friendly visit.

  • Snacks

    If your pickup is early, it is a good idea to bring some bars and snacks especially when traveling with kids.

  • 15 USD per person

    Collected by your guide at the start of the tour. Due in cash with USD, MXN or EUR

  • Biogradable Sunscreen

    Sunscreen, even biodegradable, harms the coral reefs and other sealife, please apply only on exposed skin, beforehand (in your hotel) and after water activities.

  • Comfortable shoes

    This can be (sport) sandals or tennis

  • Extra Money for souvenirs and tips

    Credit card and cash payments

  • Hat or Cap

  • Official identification with photograph of the holder of the credit card with which the payment was made

    or a readable copy of both sides

  • Sunglasses

  • Swimsuit

  • Towel

  • Wear lightweight, light-colored, comfortable clothing

    Comfortable, lightweight clothes, and long-sleeved-cotton shirt

  • Certified Bilingual Guide

  • Potable water

  • Round-Trip Transportation

    Round-Trip Transportation with AC

  • Snorkel Gear

  • Mexican Taco Lunch

    A flavorful spread of tacos, including vegetarian options, served with beans, rice, and zesty salsas, capturing the essence of Mexican cuisine in every bite.

Why With Us:

Important: Conservation of the Marine Fauna Fee ($15 USD per person) is not included in the price.

Our first concern is the total satisfaction of our clients!

Professional Photographers Team

Our professional photographers' team will come with you on the tour and get the best shots at these fantastic locations.

We are Dedicated

We are dedicated to make your tour a memorable one. Our customer-centric approach aims to exceed your expectations.

We are Experienced

We have over 15 years of experience in operating tours as Ocean Tours started in year 2005.

We are Professional

Our guides are enthusiastic, experienced, and knowledgeable. The whole team will make your tour unforgettable.

We are Safe

Our professional guides are certified in First-Aid. Our transportation is very safe and comfortable, and our drivers are very experienced.

We are the Tour Operator

Every service and every part of the tour is directly operated by Ocean Tours. This is why we’re able to guarantee excellent and high-quality service. Most of the web pages you see are simply selling tours as a middle-man, providing little to no guarantee of quality, safety, or assurance. Here, you buy directly from the tour operator.

We strive to be the Best

We are rated excellent on Tripadvisor, Google, and other rating platforms thanks to our commitment to excellence.

We want you to remember your tour forever!

One professional photographer per group!

Our Guides:

Alana
Alana
Best Ever! Dec 2023 • Friends Alana was an amazing guide! Armando was the best driver! And Steph was an awesome photographer! Together they took such good care of us on our tour, providing for ...
Arturo
Arturo
"I’ve done a few excursions and I have to say this was the best one yet! It was also by far the best guide yet! Suly was so funny, friendly, and patient with all of us. He is also very knowle...
Sara
Sara
"We had the best time swimming with whale sharks! Sarah and John Paul were incredible guides! We then snorkeled a reef and hung out on Islas de Mujeres and Had the best ceviche I’ve ever had!...

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Important: Conservation of the Marine Fauna Fee ($15 USD per person) is not included in the price.

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