Children must be at least 3 years old.

You can reschedule for another day or get a 50% refund

Maybe. We offer free Dramamine, ginger tea, and pressure bracelets.

About 5–6 hours (4–8 possible), plus travel: 1–3 hrs depending on hotel.

No—touching is harmful and not allowed.

No—everyone pays the same, but the boat ride is still amazing!

No—it runs only from June 1 to Sept 17 to protect the species.

Yes—they’re considered vulnerable due to human threats.

Yes, but shared tours don’t work—book a private tour or stay a night in Playa.

Yes—we’ll assist however needed.

Sorry, pregnant guests can’t join for safety reasons.

They’re sharks—the largest fish in the ocean.

Usually two, depending on conditions and your energy!

We follow them—Isla Mujeres for clear water or Holbox if they feed there.

Yes, but they’re tiny and harmless—they filter plankton.

Yes—professional guides in several languages, even for non-swimmers.

Nope—they’re gentle giants that only eat plankton.

Yes—life vests are included and required.

No worries! We still run the tour—rain doesn"t affect it.

No, but you can use contact lenses or request a free prescription mask.

No experience needed—just be able to swim. We provide safety gear and guides are there to help.