Discover Tulum: Private Tour to Ancient Zone & Cenote!

Private Tulum Ruins & Cenote

From $531

"Excellent trip for the entire family. Choose the private tour if you can!"

-

Great trip overall. We were a group of 5 (2 adults, 15, 13, and 9) and opted for the private tour. Claudia was our guide and she was fantastic.

goodcoldfun

Discover Tulum: Private Tour to Ancient Zone & Cenote!

Private Tulum Ruins & Cenote

From $531

"Excellent trip for the entire family. Choose the private tour if you can!"

-

Great trip overall. We were a group of 5 (2 adults, 15, 13, and 9) and opted for the private tour. Claudia was our guide and she was fantastic.

goodcoldfun

Cenote Exploring
Cenote Exploring
Family Friendly
Family Friendly
Private Group
Private Group
Relax Time
Relax Time
Ruin Exploring
Ruin Exploring
Swimming
Swimming

About this Tour:

Welcome to the ultimate half-day adventure, where history and nature collide in an exclusive private tour to the archaeological zone of Tulum and our mesmerizing cenotes. Uncover the ancient mysteries of the Mayan civilization and immerse yourself in the pristine beauty of the Yucatan Peninsula.

Your journey begins with a personalized pick-up from your accommodation by our expert local guide and a luxurious private transfer to the archaeological zone of Tulum. As we approach this magnificent site, the stunning views of the turquoise Caribbean Sea will take your breath away.

Once inside the ancient walls of Tulum, your knowledgeable guide will lead you on a captivating journey through time. Discover the fascinating history and cultural significance of this once-thriving Mayan city, which served as a vital trading port and ceremonial center. Marvel at the well-preserved structures, including the iconic El Castillo pyramid, the Temple of the Descending God, and the Temple of the Frescoes, adorned with intricate Mayan artwork.

After exploring the rich history of Tulum, we’ll continue our exclusive adventure to our secluded cenotes. These natural wonders are hidden gems, accessible only to a select few. As you step into the lush jungle surroundings, the tranquility and magic of the cenotes will enchant you.

With your safety ensured by our professional team, take the opportunity to swim in the crystal-clear, refreshing waters of the cenote. These sacred sinkholes were revered by the ancient Maya for their spiritual significance, and today, they offer a serene and rejuvenating experience, a true connection with nature.

Throughout the tour, your expert guide will share fascinating insights into the geological formation of the cenotes and the cultural beliefs surrounding them. You’ll also learn about the efforts made to preserve these fragile ecosystems for future generations to enjoy.

Whether you are a history enthusiast, a nature lover, or simply seeking a unique adventure, our half-day private tour to Tulum and our exclusive cenotes will leave you with unforgettable memories and a deeper appreciation for the wonders of the Mayan world.

Book now and let us take you on a journey through time and nature, unveiling the secrets of the past and the beauty of the present.

Tour Time Table

* Times can vary depending the conditions.

  • 07:00-09:00
    - The transportation for the private tour is provided from your hotel, Airbnb, or private residence at the time of your convenience
  • 09:00
    - Arrive at the Tulum archaeological zone, ready to start the tour.
  • 09:15-11:00
    - Begin exploring the ancient wonders of Tulum with our expert guide. Enjoy free time as long as you need.
  • 11:00 -11:30
    - Depart from Tulum and head towards the exclusive cenote.
  • 11:30-13:30
    - Arrive at the secluded cenote and enjoy a two-hour stay to swim and relax.
  • 13:30
    - Conclude the cenote experience and head back to your accommodation with our private transfer.
Cancel up to 24 hs before your tour for a full refund.

100% refund will apply in the following cases:

  • If the service is canceled by the supplier. For example in case of bad weather and rescheduling
    is not possible. Due to illness, presenting a doctor's report.
  • If the cancellation is made at least 24 hours prior to the day of the tour.
  • If a date change is requested at least 24 hours prior to the date of the tour and a new date
    cannot be agreed upon.

50% refund will apply:

  • If the cancellation is made after 5pm (local time) the day before the tour.
  • If a date change is requested after 5pm (local time) on the day before the tour, and a new date
    cannot be agreed upon.

No refunds will apply:

  • If the client does not show on the date and time of the tour.

F.A.Qs:

What exactly are cenotes, and why are they so special in the Riviera Maya?

Cenotes are natural wonders found in the Yucatan Peninsula, essentially limestone caves filled with crystal-clear water. What makes them truly remarkable is their unique geological formation and the lush environment that surrounds them. In the Riviera Maya, snorkeling inside cenotes is a highly sought-after aquatic activity due to the unparalleled experience they offer.

Are there any safety precautions to take when visiting a cenote?

When visiting a cenote, it is important to follow the safety instructions provided by your tour guide or the cenote's staff. This include wearing a life jacket if you are not a strong swimmer, using provided safety equipment such as flashlights and watershoes, and not touching or disturbing any of the natural features or wildlife in the cenote.

Which cenotes will we have the opportunity to explore on this tour?

Our exclusive cenotes, nestled in the heart of the Riviera Maya, are known as Ix Balam and Yum Balam. When we first discovered these cenotes, we were captivated by the presence of both large and small jaguar footprints in the area. This remarkable sighting inspired us to name this pristine cenote region after this magnificent jaguar family.

What is the average water temperature in the cenotes?

The average water temperature of cenotes varies depending on the location and time of year. Most of the time, the water in cenotes is typically cool and refreshing, with temperatures ranging from around 70 to 80 degrees Fahrenheit (21 to 27 degrees Celsius). In some cases, the water may be warmer or colder, depending on factors such as the depth of the cenote and the surrounding air temperature.

Is the photography service available for all types of Private Tours?

Yes, the photography service is available for most of our Private Tours. Whether you're booking a cultural excursion, adventure tour, romantic getaway, or any other private experience, you can add the photography service to enhance your memories. The cost of the photography service will depend on the duration of,  and the number of persons attending on your Private Tour.  For detailed pricing and package information, please contact our customer support team or refer to the pricing details during the booking process. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We look forward to creating a memorable Private Tour experience for you, enriched with stunning photographs!

How long are your private excursions?

Your private excursion is as long as you want it to be, it can be a one-activity for only a couple of hours or a full-day adventure with more activities. The guides we choose for you are specialized in personal guided excursions. You can be always assured of personal attention. You will be able to stop and take pictures and have lunch when you want at the many places that your guide will recommend along the way.

Can I customize a private departure?

Yes. You can use the same itinerary as our regular trips, adding special activities & inclusions to the itinerary, and even hand pick your guides. Maybe you're interested to include a special restaurant which was recommended, or you are looking to celebrate your birthday in style with your friends and family or purpose your girlfriend in a romantic setting.

How do private excursions differ from regular excursions?

They do not differ whatsoever – our Private Excursions offer a complete Ocean Tours experience, including all the benefits that Ocean Tours Participants have come to know and appreciate; comprehensive included sightseeing; high quality, outstanding travel value, and as always, a dedicated professional excursion guide who will be devoted to your small group.   You can also customize your Private Excursion by adding or deleting activities or locations. Please contact our customer service if you're looking for something different than the regular itinerary. We will be happy to help you.   And, most importantly, you’ll have the opportunity to travel exclusively with those people with whom you choose to share a wonderful adventure.

Can I book a private excursion with a foreign language guide?

We can book you a private excursion in a foreign language, however, we need to know your preferred language in advance. English and Spanish are the basic languages spoken by all our guides. But we can offer German, French, Portuguese, Italian, Dutch, Russian and Polish speaking guides.

How many people can sign up for a private excursion?

In our Private Excursion, you decide how many participants you will take. Some private excursions are limited in how many persons we can take for logistic reasons or for allowance passengers per boat for example. If you would like to book a private excursion with more persons than our website allows, please email us at info@oceantoursmexico.com

What are the benefits of a private excursion?

It is just you and your friends or family traveling together. You can be yourselves and be completely at ease, while at the same time setting your own schedule for getting an above-and-beyond experience. 

Of course, having your own dedicated guide and vehicle means traveling in your bubble is made easy. It’s that type of flexibility that becomes the most valued in these private excursions. 

A private excursion is perfect for multi-generational families and to celebrate a special anniversary or milestone birthday!

Private excursions make a great value alternative to creating a customized trip, so we encourage you to browse through the private excursions to find the right one for your group.

What to wear to Tulum ruins?

There is not any protection from sun or rain while walking around. It is usually hot walking around, so comfortable clothes, shoes, sunscreen, hat, glasses, and water are all good things to keep in mind. We offer, free of charge, umbrellas to protect you from the sun and rain in case of. 

How long does it take to see Tulum ruins?

The Tulum ruins are not that big. We take you on a 45-minute guided excursion to go through the Tulum ruins. After that you can use 15-20 minutes to go your own and take your pictures.

What happened to the Mayans in Tulum?

Tulum was one of the last cities built and inhabited by the Maya; it was at its height between the 13th and 15th centuries and managed to survive about 70 years after the Spanish began occupying Mexico. By the end of the 16th century, the site was abandoned. Tulum was abandoned as European diseases and epidemics decimated the population. Archaeologists have evidence that the population was killed off by the Spaniards when they introduced Old World diseases into the area as a way to destroy the native population.

How did Tulum get its name?

The original name of Tulum was Zamá, which in the ancient Mayan language means "dawn”. Tulum was an important walled city that in ancient times was used as a port for an extensive commercial network since the terrestrial and maritime routes of the ancient Mayan people converged here.

Do you pick me up from my Airbnb or Private residence?

Yes, we will happily schedule your pickup from your Airbnb or Private Excursion. As soon as you arrive at your destination let us know your exact location. For some locations, we have special nearby meeting points.

Can I be dropped off at another hotel or location?

Please ask our Ocean Tours Team before booking if you want to be dropped off at another location. We will try our best to accommodate your request. We cannot take luggage like suitcases and backpacks on our coach excursion. We can accommodate you on our Private Excursion.

How safe are my belongings whilst on the trip?

We take all the precautions we can to make sure your belongings are safe; our guides will recommend the places where you can leave your belongings safely. Please take in mind that we can only take small bags with personal items you need on the excursion. In our coach, we cannot take suitcases or backpacks.  If you need to move from one hotel to the other on the day of your excursion a Private Trip will be perfect for you.

I have special dietary requirements – will they be catered for?

Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information to our provider. We offer vegetarian and gluten-free options without any cost, but please let us know, as we need to know this at least 24 hours before the excursion starts.

Which language does my guide speak?

All our guides speak English and Spanish. 

We also have international staff, and we can offer our excursions on specific days with other languages like German, French, Italian Dutch, Polish, and Russian. If you want another language guide, please contact our customer service.  Spanish and English language is always available.

Can I skip the transportation and take my own car?

Although we recommend our hassle-free transportation from your hotel or Airbnb you can take your car and leave the car at a meeting point. In between the activities, we will take you with our transportation and after the excursion, we bring you back to the car. Please take note that parking fees are not included. Please contact our customer service if you want to bring your own car.

How many people can sign up for an excursion?

In our excursions, we create small groups so that you can enjoy the freedom of movement and be able to interact closely with your surroundings, as well as so that you can receive more personalized attention from our guides. This small size ensures that your group will not encroach on your personal experience. Most of our transportations fits 12 persons but some of our excursions involve boat trips, which may have specific capacity limitations.

May I tip the driver and guide? Is it obligatory?

Although not obligatory, it's standard practice in Mexico, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals have been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

Can people with disabilities participate in the excursion?

Our existing itineraries are not specifically designed for travelers with disabilities, but that doesn’t mean you will not be able to enjoy one of our small group excursions – it’s largely dependent on your specific needs and the location you wish to visit.

Some destinations are better suited for travelers with disabilities than others. Many destinations we visit lack accessible public infrastructure or facilities designed to accommodate travelers with disabilities, but we will do our best to arrange suitable alternatives where possible.  

You may also prefer to speak to our Customer Service and arrange a customized itinerary to suit your needs.

Do you offer photos from the snorkeling excursion?

Of course! On most of our tours, professional photographer will do their best to make your day with Ocean Excursions as memorable as possible. They carry top-quality (underwater) cameras and take high-resolution photos of both participants and their surroundings. You can view the pictures after your excursion and decide if you want to purchase them. The images are sold as a package, where you receive access to all the photos taken by your guide and our "Best Ocean Tours Excursions" collection folder, all of which will be made available to you via a link . The price for the photo package depends on the group size of your booking. For 2 persons the package is $66 USD and for 6 persons the package is $106 USD. Private Tours have different pricing depending on your group size  and tour. 

Can I take my (underwater) camera to the excursion?

You are free to take your own photos or video on tour with us, but we ask, while snorkeling, that your equipment is attached to your body in one way or another, for example with a wrist band. We do however not advise that you take your phone in a waterproof case, because it is generally not possible to operate it whilst doing the activities. At all archeological sites non-professional cameras are permitted at no cost. Video cameras GoPro tablets and selfie sticks have a charge which is paid directly at the box office upon entry. The use of professional photography equipment is strictly prohibited - including tripods. 

We do not take any responsibility of lost or damage photography gear that may happen on tour with us.

Can I pay for a reservation in someone else’s name?

Yes. For your protection and security, we will request a copy of your identification and a copy of the credit card with which you made the payment. You can send this by email to info@oceantoursmexico.com or we will ask for it when you board our tour.

I think I made the payment, but I do not receive your confirmation. What should I do?

Usually, if confirmation does not arrive, first: Look first in your UNWANTED email folder (SPAM), if you do not find our confirmation in that folder, you probably have misplaced/misspelled your email. In this case, contact us and we will help you solve it.  

What if the trip I have my heart set on is sold out?

Sometimes, it happens that our tours are sold out. Especially during high seasons and holidays. Just because a tour is sold out doesn’t mean you are out of options for taking the trip of your dreams. If we can make it happen, we will. Please call our Customer Service at +52 984 206 1444. They will try to accommodate your request or let you know about newly added departure dates that might work with your schedule.

What is your cancellation policy?

We understand that plans change. That’s why, when you book with us, you have the flexibility to change your travels and re-book when it suits you. Change or cancel your travel plans up to 24 hours before departure, with no fees.  Cancellation requests made within 24 hours of the departure date/time may not receive a refund.

Why should I book now?

We advise you to book our tours now as we have many requests! The number of participants in each excursion is limited. Discounts will only be available for early bookings.

Can I take a tour with a larger group than the website allows me to book at once?

All of our tours have their own limits when it comes to the number of people they can accommodate. If your group is larger than the allowed number on our website for a specific tour, please contact our customer service team to find a suitable option for your group. They will be able to help you arrange the perfect trip for your group, regardless of size.

 

Can I make a telephone reservation?

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 20% of the total cost of the reservation.

How can I pay?

We have various payment options:

You can pay for the service completely by Credit or debit card or

PayPal (This is very simple and only takes a minute).

You can also pay us only a 20% deposit to confirm your reservation. The balance due can be paid directly to our guide in cash (USD, MXN, EURO) or with a credit card. 

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

How do I know you are a legitimate company?

We have been in the business for more than 16 years. Thousands of people have now taken our excursions.

You can read the thousands of verified traveler reviews on our website, and on other 3rd party sites, like TripAdvisor, Google, Facebook. You can also just call us anytime and speak to one of our friendly members of staff!

We also invite you to have a look at and engage with our Social Media pages:

https://twitter.com/OceanExcursionsMexic
https://www.facebook.com/OceanExcursions
https://www.instagram.com/oceanexcursionsmexico/

About Cenotes
What exactly are cenotes, and why are they so special in the Riviera Maya?

Cenotes are natural wonders found in the Yucatan Peninsula, essentially limestone caves filled with crystal-clear water. What makes them truly remarkable is their unique geological formation and the lush environment that surrounds them. In the Riviera Maya, snorkeling inside cenotes is a highly sought-after aquatic activity due to the unparalleled experience they offer.

Are there any safety precautions to take when visiting a cenote?

When visiting a cenote, it is important to follow the safety instructions provided by your tour guide or the cenote's staff. This include wearing a life jacket if you are not a strong swimmer, using provided safety equipment such as flashlights and watershoes, and not touching or disturbing any of the natural features or wildlife in the cenote.

Which cenotes will we have the opportunity to explore on this tour?

Our exclusive cenotes, nestled in the heart of the Riviera Maya, are known as Ix Balam and Yum Balam. When we first discovered these cenotes, we were captivated by the presence of both large and small jaguar footprints in the area. This remarkable sighting inspired us to name this pristine cenote region after this magnificent jaguar family.

What is the average water temperature in the cenotes?

The average water temperature of cenotes varies depending on the location and time of year. Most of the time, the water in cenotes is typically cool and refreshing, with temperatures ranging from around 70 to 80 degrees Fahrenheit (21 to 27 degrees Celsius). In some cases, the water may be warmer or colder, depending on factors such as the depth of the cenote and the surrounding air temperature.

About Private Tours
Is the photography service available for all types of Private Tours?

Yes, the photography service is available for most of our Private Tours. Whether you're booking a cultural excursion, adventure tour, romantic getaway, or any other private experience, you can add the photography service to enhance your memories. The cost of the photography service will depend on the duration of,  and the number of persons attending on your Private Tour.  For detailed pricing and package information, please contact our customer support team or refer to the pricing details during the booking process. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We look forward to creating a memorable Private Tour experience for you, enriched with stunning photographs!

How long are your private excursions?

Your private excursion is as long as you want it to be, it can be a one-activity for only a couple of hours or a full-day adventure with more activities. The guides we choose for you are specialized in personal guided excursions. You can be always assured of personal attention. You will be able to stop and take pictures and have lunch when you want at the many places that your guide will recommend along the way.

Can I customize a private departure?

Yes. You can use the same itinerary as our regular trips, adding special activities & inclusions to the itinerary, and even hand pick your guides. Maybe you're interested to include a special restaurant which was recommended, or you are looking to celebrate your birthday in style with your friends and family or purpose your girlfriend in a romantic setting.

How do private excursions differ from regular excursions?

They do not differ whatsoever – our Private Excursions offer a complete Ocean Tours experience, including all the benefits that Ocean Tours Participants have come to know and appreciate; comprehensive included sightseeing; high quality, outstanding travel value, and as always, a dedicated professional excursion guide who will be devoted to your small group.   You can also customize your Private Excursion by adding or deleting activities or locations. Please contact our customer service if you're looking for something different than the regular itinerary. We will be happy to help you.   And, most importantly, you’ll have the opportunity to travel exclusively with those people with whom you choose to share a wonderful adventure.

Can I book a private excursion with a foreign language guide?

We can book you a private excursion in a foreign language, however, we need to know your preferred language in advance. English and Spanish are the basic languages spoken by all our guides. But we can offer German, French, Portuguese, Italian, Dutch, Russian and Polish speaking guides.

How many people can sign up for a private excursion?

In our Private Excursion, you decide how many participants you will take. Some private excursions are limited in how many persons we can take for logistic reasons or for allowance passengers per boat for example. If you would like to book a private excursion with more persons than our website allows, please email us at info@oceantoursmexico.com

What are the benefits of a private excursion?

It is just you and your friends or family traveling together. You can be yourselves and be completely at ease, while at the same time setting your own schedule for getting an above-and-beyond experience. 

Of course, having your own dedicated guide and vehicle means traveling in your bubble is made easy. It’s that type of flexibility that becomes the most valued in these private excursions. 

A private excursion is perfect for multi-generational families and to celebrate a special anniversary or milestone birthday!

Private excursions make a great value alternative to creating a customized trip, so we encourage you to browse through the private excursions to find the right one for your group.

About Tulum
What to wear to Tulum ruins?

There is not any protection from sun or rain while walking around. It is usually hot walking around, so comfortable clothes, shoes, sunscreen, hat, glasses, and water are all good things to keep in mind. We offer, free of charge, umbrellas to protect you from the sun and rain in case of. 

How long does it take to see Tulum ruins?

The Tulum ruins are not that big. We take you on a 45-minute guided excursion to go through the Tulum ruins. After that you can use 15-20 minutes to go your own and take your pictures.

What happened to the Mayans in Tulum?

Tulum was one of the last cities built and inhabited by the Maya; it was at its height between the 13th and 15th centuries and managed to survive about 70 years after the Spanish began occupying Mexico. By the end of the 16th century, the site was abandoned. Tulum was abandoned as European diseases and epidemics decimated the population. Archaeologists have evidence that the population was killed off by the Spaniards when they introduced Old World diseases into the area as a way to destroy the native population.

How did Tulum get its name?

The original name of Tulum was Zamá, which in the ancient Mayan language means "dawn”. Tulum was an important walled city that in ancient times was used as a port for an extensive commercial network since the terrestrial and maritime routes of the ancient Mayan people converged here.

General Tour Questions
Do you pick me up from my Airbnb or Private residence?

Yes, we will happily schedule your pickup from your Airbnb or Private Excursion. As soon as you arrive at your destination let us know your exact location. For some locations, we have special nearby meeting points.

Can I be dropped off at another hotel or location?

Please ask our Ocean Tours Team before booking if you want to be dropped off at another location. We will try our best to accommodate your request. We cannot take luggage like suitcases and backpacks on our coach excursion. We can accommodate you on our Private Excursion.

How safe are my belongings whilst on the trip?

We take all the precautions we can to make sure your belongings are safe; our guides will recommend the places where you can leave your belongings safely. Please take in mind that we can only take small bags with personal items you need on the excursion. In our coach, we cannot take suitcases or backpacks.  If you need to move from one hotel to the other on the day of your excursion a Private Trip will be perfect for you.

I have special dietary requirements – will they be catered for?

Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information to our provider. We offer vegetarian and gluten-free options without any cost, but please let us know, as we need to know this at least 24 hours before the excursion starts.

Which language does my guide speak?

All our guides speak English and Spanish. 

We also have international staff, and we can offer our excursions on specific days with other languages like German, French, Italian Dutch, Polish, and Russian. If you want another language guide, please contact our customer service.  Spanish and English language is always available.

Can I skip the transportation and take my own car?

Although we recommend our hassle-free transportation from your hotel or Airbnb you can take your car and leave the car at a meeting point. In between the activities, we will take you with our transportation and after the excursion, we bring you back to the car. Please take note that parking fees are not included. Please contact our customer service if you want to bring your own car.

How many people can sign up for an excursion?

In our excursions, we create small groups so that you can enjoy the freedom of movement and be able to interact closely with your surroundings, as well as so that you can receive more personalized attention from our guides. This small size ensures that your group will not encroach on your personal experience. Most of our transportations fits 12 persons but some of our excursions involve boat trips, which may have specific capacity limitations.

May I tip the driver and guide? Is it obligatory?

Although not obligatory, it's standard practice in Mexico, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals have been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

Can people with disabilities participate in the excursion?

Our existing itineraries are not specifically designed for travelers with disabilities, but that doesn’t mean you will not be able to enjoy one of our small group excursions – it’s largely dependent on your specific needs and the location you wish to visit.

Some destinations are better suited for travelers with disabilities than others. Many destinations we visit lack accessible public infrastructure or facilities designed to accommodate travelers with disabilities, but we will do our best to arrange suitable alternatives where possible.  

You may also prefer to speak to our Customer Service and arrange a customized itinerary to suit your needs.

Do you offer photos from the snorkeling excursion?

Of course! On most of our tours, professional photographer will do their best to make your day with Ocean Excursions as memorable as possible. They carry top-quality (underwater) cameras and take high-resolution photos of both participants and their surroundings. You can view the pictures after your excursion and decide if you want to purchase them. The images are sold as a package, where you receive access to all the photos taken by your guide and our "Best Ocean Tours Excursions" collection folder, all of which will be made available to you via a link . The price for the photo package depends on the group size of your booking. For 2 persons the package is $66 USD and for 6 persons the package is $106 USD. Private Tours have different pricing depending on your group size  and tour. 

Can I take my (underwater) camera to the excursion?

You are free to take your own photos or video on tour with us, but we ask, while snorkeling, that your equipment is attached to your body in one way or another, for example with a wrist band. We do however not advise that you take your phone in a waterproof case, because it is generally not possible to operate it whilst doing the activities. At all archeological sites non-professional cameras are permitted at no cost. Video cameras GoPro tablets and selfie sticks have a charge which is paid directly at the box office upon entry. The use of professional photography equipment is strictly prohibited - including tripods. 

We do not take any responsibility of lost or damage photography gear that may happen on tour with us.

Reservations
Can I pay for a reservation in someone else’s name?

Yes. For your protection and security, we will request a copy of your identification and a copy of the credit card with which you made the payment. You can send this by email to info@oceantoursmexico.com or we will ask for it when you board our tour.

I think I made the payment, but I do not receive your confirmation. What should I do?

Usually, if confirmation does not arrive, first: Look first in your UNWANTED email folder (SPAM), if you do not find our confirmation in that folder, you probably have misplaced/misspelled your email. In this case, contact us and we will help you solve it.  

What if the trip I have my heart set on is sold out?

Sometimes, it happens that our tours are sold out. Especially during high seasons and holidays. Just because a tour is sold out doesn’t mean you are out of options for taking the trip of your dreams. If we can make it happen, we will. Please call our Customer Service at +52 984 206 1444. They will try to accommodate your request or let you know about newly added departure dates that might work with your schedule.

What is your cancellation policy?

We understand that plans change. That’s why, when you book with us, you have the flexibility to change your travels and re-book when it suits you. Change or cancel your travel plans up to 24 hours before departure, with no fees.  Cancellation requests made within 24 hours of the departure date/time may not receive a refund.

Why should I book now?

We advise you to book our tours now as we have many requests! The number of participants in each excursion is limited. Discounts will only be available for early bookings.

Can I take a tour with a larger group than the website allows me to book at once?

All of our tours have their own limits when it comes to the number of people they can accommodate. If your group is larger than the allowed number on our website for a specific tour, please contact our customer service team to find a suitable option for your group. They will be able to help you arrange the perfect trip for your group, regardless of size.

 

Can I make a telephone reservation?

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 20% of the total cost of the reservation.

How can I pay?

We have various payment options:

You can pay for the service completely by Credit or debit card or

PayPal (This is very simple and only takes a minute).

You can also pay us only a 20% deposit to confirm your reservation. The balance due can be paid directly to our guide in cash (USD, MXN, EURO) or with a credit card. 

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

How do I know you are a legitimate company?

We have been in the business for more than 16 years. Thousands of people have now taken our excursions.

You can read the thousands of verified traveler reviews on our website, and on other 3rd party sites, like TripAdvisor, Google, Facebook. You can also just call us anytime and speak to one of our friendly members of staff!

We also invite you to have a look at and engage with our Social Media pages:

https://twitter.com/OceanExcursionsMexic
https://www.facebook.com/OceanExcursions
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What to Bring:

  • Non-disposable bottle or thermo

    Bring your own non-disposable bottle or thermos to comply with environmental regulations and enjoy an eco-friendly visit.

  • Snacks

    If your pickup is early, it is a good idea to bring some bars and snacks especially when traveling with kids.

  • Biogradable Sunscreen

    Sunscreen, even biodegradable, harms the coral reefs and other sealife, please apply only on exposed skin, beforehand (in your hotel) and after water activities.

  • Change of clothes

    We recommend to bring an extra t-shirt

  • Comfortable shoes

    This can be (sport) sandals or tennis

  • Extra Money for souvenirs and tips

    Credit card and cash payments

  • Hat or Cap

  • Official identification with photograph of the holder of the credit card with which the payment was made

    or a readable copy of both sides

  • Sandals

  • Sunglasses

  • Swimsuit

  • Towel

  • Wear lightweight, light-colored, comfortable clothing

    Comfortable, lightweight clothes, and long-sleeved-cotton shirt

  • Cenote Entrance

  • Certified Bilingual Guide

  • Potable water

  • Round-Trip Transportation

    Round-Trip Transportation with AC

  • Tulum Ruins Entrance

Why With Us:

Our first concern is the total satisfaction of our clients!

Professional Guides

Our guides are enthusiastic, experienced, knowledgeable, safe, and most importantly, they love what they do! The whole team will make your tour an unforgettable experience.

Professional Photographers Team

Our professional photographers' team will come with you on the tour and get the best shots at these fantastic locations.

We are Dedicated

We are dedicated to make your tour a memorable one. Our customer-centric approach aims to exceed your expectations.

We are Experienced

We have over 15 years of experience in operating tours as Ocean Tours started in year 2005.

We are Professional

Our guides are enthusiastic, experienced, and knowledgeable. The whole team will make your tour unforgettable.

We are Safe

Our professional guides are certified in First-Aid. Our transportation is very safe and comfortable, and our drivers are very experienced.

We are the Tour Operator

Every service and every part of the tour is directly operated by Ocean Tours. This is why we’re able to guarantee excellent and high-quality service. Most of the web pages you see are simply selling tours as a middle-man, providing little to no guarantee of quality, safety, or assurance. Here, you buy directly from the tour operator.

We Care

We take three crew members on each boat to ensure all your needs are taken care of and to also ensure that you have the best experience: captain, sailor/guide, bilingual guide/photographer.

We strive to be the Best

We are rated excellent on Tripadvisor, Google, and other rating platforms thanks to our commitment to excellence.

We want you to remember your tour forever!

One professional photographer per group!

Our Guides:

Eric
Eric
A day in Tulum ❤️ Dec 2023 • Family Thank you Eric, Donnie and Wendy for such an amazing day. We visited the Tulum archeological site, then swam in the ocean to watch the sea turtles, fi...

Make it a trip!

Combine this tour with other activities and save time during checkout!

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Tour Price: $550 + $40 per person

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