When visiting a cenote, it is important to follow the safety instructions provided by your tour guide or the cenote's staff. This include wearing a life jacket if you are not a strong swimmer, using provided safety equipment such as flashlights and watershoes, and not touching or disturbing any of the natural features or wildlife in the cenote.

A cenote is, in a few words, a cave with water. But the natural environment of the Yucatan Peninsula is what makes these places spectacular scenarios. Snorkeling inside the cenotes in the Riviera Maya is one of the most requested aquatic activities since it is such a unique experience in this area of the world. Our exclusive cenote is located on the Riviera Maya and is named Xtun.

The average water temperature of cenotes varies depending on the location and time of year. Most of the time, the water in cenotes is typically cool and refreshing, with temperatures ranging from around 70 to 80 degrees Fahrenheit (21 to 27 degrees Celsius). In some cases, the water may be warmer or colder, depending on factors such as the depth of the cenote and the surrounding air temperature.

Yes, we will happily schedule your pickup from your Airbnb or Private Excursion. As soon as you arrive at your destination let us know your exact location. For some locations, we have special nearby meeting points.

Please ask our Ocean Tours Team before booking if you want to be dropped off at another location. We will try our best to accommodate your request. We cannot take luggage like suitcases and backpacks on our coach excursion. We can accommodate you on our Private Excursion.

We take all the precautions we can to make sure your belongings are safe; our guides will recommend the places where you can leave your belongings safely. Please take in mind that we can only take small bags with personal items you need on the excursion. In our coach, we cannot take suitcases or backpacks.  If you need to move from one hotel to the other on the day of your excursion a Private Trip will be perfect for you.

Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information to our provider. We offer vegetarian and gluten-free options without any cost, but please let us know, as we need to know this at least 24 hours before the excursion starts.

All our guides speak English and Spanish. 

We also have international staff, and we can offer our excursions on specific days with other languages like German, French, Italian Dutch, Polish, and Russian. If you want another language guide, please contact our customer service.  Spanish and English language is always available.

Although we recommend our hassle-free transportation from your hotel or Airbnb you can take your car and leave the car at a meeting point. In between the activities, we will take you with our transportation and after the excursion, we bring you back to the car. Please take note that parking fees are not included. Please contact our customer service if you want to bring your own car.

In our excursions, we create small groups so that you can enjoy the freedom of movement and be able to interact closely with your surroundings, as well as so that you can receive more personalized attention from our guides. This small size ensures that your group will not encroach on your personal experience. Most of our transportations fits 12 persons but some of our excursions involve boat trips, which may have specific capacity limitations.

Although not obligatory, it's standard practice in Mexico, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals have been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

Our existing itineraries are not specifically designed for travelers with disabilities, but that doesn’t mean you will not be able to enjoy one of our small group excursions – it’s largely dependent on your specific needs and the location you wish to visit.

Some destinations are better suited for travelers with disabilities than others. Many destinations we visit lack accessible public infrastructure or facilities designed to accommodate travelers with disabilities, but we will do our best to arrange suitable alternatives where possible.  

You may also prefer to speak to our Customer Service and arrange a customized itinerary to suit your needs.

Of course! On most of our tours, professional photographer will do their best to make your day with Ocean Excursions as memorable as possible. They carry top-quality (underwater) cameras and take high-resolution photos of both participants and their surroundings. You can view the pictures after your excursion and decide if you want to purchase them. The images are sold as a package, where you receive access to all the photos taken by your guide and our "Best Ocean Tours Excursions" collection folder, all of which will be made available to you via a link . The price for the photo package depends on the group size of your booking. For 2 persons the package is $66 USD and for 6 persons the package is $106 USD. Private Tours have different pricing depending on your group size  and tour. 

You are free to take your own photos or video on tour with us, but we ask, while snorkeling, that your equipment is attached to your body in one way or another, for example with a wrist band. We do however not advise that you take your phone in a waterproof case, because it is generally not possible to operate it whilst doing the activities. At all archeological sites non-professional cameras are permitted at no cost. Video cameras GoPro tablets and selfie sticks have a charge which is paid directly at the box office upon entry. The use of professional photography equipment is strictly prohibited - including tripods. 

We do not take any responsibility of lost or damage photography gear that may happen on tour with us.

Yes. For your protection and security, we will request a copy of your identification and a copy of the credit card with which you made the payment. You can send this by email to info@oceantoursmexico.com or we will ask for it when you board our tour.

Usually, if confirmation does not arrive, first: Look first in your UNWANTED email folder (SPAM), if you do not find our confirmation in that folder, you probably have misplaced/misspelled your email. In this case, contact us and we will help you solve it.  

Sometimes, it happens that our tours are sold out. Especially during high seasons and holidays. Just because a tour is sold out doesn’t mean you are out of options for taking the trip of your dreams. If we can make it happen, we will. Please call our Customer Service at +52 984 206 1444. They will try to accommodate your request or let you know about newly added departure dates that might work with your schedule.

We understand that plans change. That’s why, when you book with us, you have the flexibility to change your travels and re-book when it suits you. Change or cancel your travel plans up to 24 hours before departure, with no fees.  Cancellation requests made within 24 hours of the departure date/time may not receive a refund.

We advise you to book our tours now as we have many requests! The number of participants in each excursion is limited. Discounts will only be available for early bookings.

All of our tours have their own limits when it comes to the number of people they can accommodate. If your group is larger than the allowed number on our website for a specific tour, please contact our customer service team to find a suitable option for your group. They will be able to help you arrange the perfect trip for your group, regardless of size.

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 20% of the total cost of the reservation.

We have various payment options:

You can pay for the service completely by Credit or debit card or

PayPal (This is very simple and only takes a minute).

You can also pay us only a 20% deposit to confirm your reservation. The balance due can be paid directly to our guide in cash (USD, MXN, EURO) or with a credit card. 

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

We have been in the business for more than 16 years. Thousands of people have now taken our excursions.

You can read the thousands of verified traveler reviews on our website, and on other 3rd party sites, like TripAdvisor, Google, Facebook. You can also just call us anytime and speak to one of our friendly members of staff!

We also invite you to have a look at and engage with our Social Media pages: