100% refund will apply in the following cases:

  • If the service is canceled by the supplier. For example in case of bad weather and rescheduling is not possible.
  • Due to illness, presenting a doctor’s report.
  • If the cancellation is made at least 24 hours prior to the day of the tour.
  • If a date change is requested at least 24 hours prior to the date of the tour and a new date cannot be agreed upon.

50% refund will apply:

  • If the cancellation is made after 5pm (local time) the day before the tour.
  • If a date change is requested after 5pm (local time) on the day before the tour, and a new date cannot be agreed upon.

No refunds will apply:

  • If the client does not show on the date and time of the tour.

 

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