If the service is cancelled by the supplier. For example in case of bad weather and reschedule is not possible. Due to illness, presenting a doctor's report.
If the cancellation is made at least 24 hours prior to the day of the tour.
If a date change is requested at least 24 hours prior to the date of the tour and a new date cannot be agreed upon.
If the cancellation is made after 5pm (local time) the day before the tour.
If a date change is requested after 5pm (local time) on the day before the tour, and a new date cannot be agreed upon.
If the client does not show on the date and time of the tour.
Ocean Tours Mexico ("Ocean Tours Mexico") operates oceantoursmexico.com and may operate other websites. It is Ocean Tours Mexico's policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Ocean Tours Mexico collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Ocean Tours Mexico's purpose in collecting non-personally identifying information is to better understand how Ocean Tours Mexico's visitors use its website. From time to time, Ocean Tours Mexico may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Ocean Tours Mexico also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on oceantoursmexico.com blogs/sites. Ocean Tours Mexico only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to Ocean Tours Mexico's websites choose to interact with Ocean Tours Mexico in ways that require Ocean Tours Mexico to gather personally-identifying information. The amount and type of information that Ocean Tours Mexico gathers depends on the nature of the interaction. For example, we ask visitors who sign up at oceantoursmexico.com to provide a username and email address. Those who engage in transactions with Ocean Tours Mexico are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Ocean Tours Mexico collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Ocean Tours Mexico. Ocean Tours Mexico does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Ocean Tours Mexico may collect statistics about the behavior of visitors to its websites. Ocean Tours Mexico may display this information publicly or provide it to others. However, Ocean Tours Mexico does not disclose personally-identifying information other than as described below.
Ocean Tours Mexico discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Ocean Tours Mexico's behalf or to provide services available at Ocean Tours Mexico's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Ocean Tours Mexico's websites, you consent to the transfer of such information to them. Ocean Tours Mexico will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Ocean Tours Mexico discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Ocean Tours Mexico believes in good faith that disclosure is reasonably necessary to protect the property or rights of Ocean Tours Mexico, third parties or the public at large. If you are a registered user of an Ocean Tours Mexico website and have supplied your email address, Ocean Tours Mexico may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Ocean Tours Mexico and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Ocean Tours Mexico takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Ocean Tours Mexico, or substantially all of its assets, were acquired, or in the unlikely event that Ocean Tours Mexico goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Ocean Tours Mexico may continue to use your personal information as set forth in this policy.
Our tours are not recommended for people who are physically challenged, those who suffer with cardiac, respiratory or back problems, ailments that lead to loss of consciousness, hydrophobics, pregnant women, children under 4 years nor people who do not have basic swimming skills (for aquatic activities).
People under the influence of alcohol or drugs will not be allowed to participate.
Children age 0-11 year can be asked an ID as proof of age.