Reservations

Can I pay for someone else’s reservation?

Yes—just send us your ID and a photo of the card used.

I paid but didn’t get a confirmation. What now?

Check your spam folder. Still no luck? Contact us and we’ll help!

What if my tour is sold out?

It happens during busy seasons—reach out and we’ll try to help!

What’s your cancellation policy?

Flexible—you can rebook your tour if your plans change.

Why should I book now?

Spots fill up quickly—booking early guarantees your place!

Can I book for a larger group than allowed online?

Yes—contact us directly and we’ll help arrange it.

Can I book by phone?

Sure! Just call us. To reserve, a 20% deposit is needed.

How can I pay?

Pay in full or 20% deposit by card or PayPal—super easy!

How do I know you”re legit?

We’ve been doing this 20+ years and have thousands of happy guests.

About Private Tours

Is photography available for private tours?

Yes—add photo service to most private tours to capture great memories.

How long are private excursions?

They can be short or full-day—totally up to you.

Can I customize my private tour?

Absolutely! You can adjust the itinerary and choose your guide.

What’s different about private tours?

Same great experience—just more exclusive and customizable for your group.

Can I get a foreign-language guide?

Yes—just let us know your preferred language in advance.

How many people can join a private tour?

You choose the number! Some limits apply depending on the activity.

What are the benefits of a private excursion?

You travel only with your group, set your own pace, and have a private guide and vehicle.

General Tour Questions

Do you pick up from Airbnb?

Yes! We can pick you up from your Airbnb or private stay.

Can I be dropped off somewhere else?

Usually, pickup and drop-off are the same—ask us if you need something different.

Are my belongings safe during the tour?

Small items are safe. Big bags aren’t allowed—consider private tours if switching hotels.

Can you accommodate dietary needs?

Yes—vegetarian and gluten-free options available. Just let us know in advance.

What language does my guide speak?

All speak English & Spanish; others like French, German, or Dutch on request.

Can I use my own car?

Sure! You can meet us at the designated point and leave your car there.

How many people can join a tour?

We keep our groups small so you get personal attention and space to explore.

Is tipping the guide or driver required?

Not required, but tips are appreciated if the service meets or exceeds your expectations.

Can people with disabilities join?

It depends on the tour and your needs—contact us to see what works best.

Do you offer snorkeling photos?

Yes! Most tours have pro photographers to capture your experience.

Can I bring my underwater camera?

Yes—just keep it secured to your body. Phones in waterproof cases usually don’t work well.

If you have any other questions or doubts, feel free to get in touch with us.

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