“Frequently Asked Questions”
Reservations
Can I pay for someone else’s reservation?
Yes—just send us your ID and a photo of the card used.
I paid but didn’t get a confirmation. What now?
Check your spam folder. Still no luck? Contact us and we’ll help!
What if my tour is sold out?
It happens during busy seasons—reach out and we’ll try to help!
What’s your cancellation policy?
Flexible—you can rebook your tour if your plans change.
Why should I book now?
Spots fill up quickly—booking early guarantees your place!
Can I book for a larger group than allowed online?
Yes—contact us directly and we’ll help arrange it.
Can I book by phone?
Sure! Just call us. To reserve, a 20% deposit is needed.
How can I pay?
Pay in full or 20% deposit by card or PayPal—super easy!
How do I know you”re legit?
We’ve been doing this 20+ years and have thousands of happy guests.
Yes—add photo service to most private tours to capture great memories. They can be short or full-day—totally up to you. Absolutely! You can adjust the itinerary and choose your guide. Same great experience—just more exclusive and customizable for your group. Yes—just let us know your preferred language in advance. You choose the number! Some limits apply depending on the activity. You travel only with your group, set your own pace, and have a private guide and vehicle.About Private Tours
Is photography available for private tours?
How long are private excursions?
Can I customize my private tour?
What’s different about private tours?
Can I get a foreign-language guide?
How many people can join a private tour?
What are the benefits of a private excursion?
Yes! We can pick you up from your Airbnb or private stay. Usually, pickup and drop-off are the same—ask us if you need something different. Small items are safe. Big bags aren’t allowed—consider private tours if switching hotels. Yes—vegetarian and gluten-free options available. Just let us know in advance. All speak English & Spanish; others like French, German, or Dutch on request. Sure! You can meet us at the designated point and leave your car there. We keep our groups small so you get personal attention and space to explore. Not required, but tips are appreciated if the service meets or exceeds your expectations. It depends on the tour and your needs—contact us to see what works best. Yes! Most tours have pro photographers to capture your experience. Yes—just keep it secured to your body. Phones in waterproof cases usually don’t work well.General Tour Questions
Do you pick up from Airbnb?
Can I be dropped off somewhere else?
Are my belongings safe during the tour?
Can you accommodate dietary needs?
What language does my guide speak?
Can I use my own car?
How many people can join a tour?
Is tipping the guide or driver required?
Can people with disabilities join?
Do you offer snorkeling photos?
Can I bring my underwater camera?
If you have any other questions or doubts, feel free to get in touch with us.
